RETURNS & REFUNDS
We offer a 100% Satisfaction Guarantee on all the items we are selling, and are confident that your purchase will exceed your expectations.
However, if you are not entirely satisfied with your purchase, we offer a 14 Day, Full Money-Back Guarantee on all purchased.
- If you are not happy with your item, firstly please contact us to confirm you will be returning it
- Please return the item to us within its original packaging (including padded envelope) and enclose in the pre-paid and addressed plastic envelope we have provided to you with your item
- Please drop off the parcel at your local Post Office® branch for dispatch
- Do NOT post in a post box
- International returns, as with purchases need to be pre-approved and discussed so please contact us directly via email. You will be responsible for returning safely and any costs incurred including customs & duty
REFUND PROCESS
- Please contact us within 14 days of your purchase to request a refund
- Once we receive your item, we will inspect it and notify you that we have received your returned item.
- We will immediately notify you on the status of your refund after inspecting the item. This will be refunded to you within 48 hours via the same method you paid
- If your return is approved (undamaged, unbroken and unaltered) we will initiate a refund to your credit card (or original method of payment) for the full cost of the item(s). We cannot accept returns on resized or altered items
- Further information on returns is available on our full T&Cs page