UK delivery
- Complimentary next day Royal Mail Special Delivery provided
- Delivery time: Next day on all purchases within the UK before 12pm
International Delivery
- Complimentary Royal Mail International delivery with Tracking and Signature Services (including full end to end tracking, and signature on delivery) within the EU and USA
- Delivery time: estimated 7-10 days dependant on location in the world
- Any duty or import fees will be the responsibility of the recipient
- For delivery outside the EU & USA, please contact us on jmccarthylimited@gmail.com before completing your purchase
Other general terms for accepting refunds
- We are unable to redirect orders once items have been dispatched
- Once dispatched, your full end-to-end tracking details will be provided via email
- Items will be sent out within 24 hours of receipt of payment
- We do not ship on Saturdays or Sundays
- We do not ship to a postal box address
Customs, taxes & duty fees
- We have no authority over a local country’s customs department
- In most countries, duty does not apply when purchasing antiques aged over 100 years old, and we will ensure this is marked accordingly
- You may be liable to pay local taxes on imported goods
RETURNS & REFUNDS
We offer a 100% Satisfaction Guarantee on all the items we are selling, and are confident that your purchase will exceed your expectations.
However, if you are not entirely satisfied with your purchase, we offer a 14 Day, Full Money-Back Guarantee on all purchased.
- If you are not happy with your item, firstly please contact us to confirm you will be returning it
- Please return the item to us within its original packaging (including padded envelope) and enclose in the pre-paid and addressed plastic envelope we have provided to you with your item
- Please drop off the parcel at your local Post Office® branch for dispatch
- Do NOT post in a post box
- International returns, as with purchases need to be pre-approved and discussed so please contact us directly via email. You will be responsible for returning safely and any costs incurred including customs & duty
REFUND PROCESS
- Please contact us within 14 days of your purchase to request a refund
- Once we receive your item, we will inspect it and notify you that we have received your returned item.
- We will immediately notify you on the status of your refund after inspecting the item. This will be refunded to you within 48 hours via the same method you paid
- If your return is approved (undamaged, unbroken and unaltered) we will initiate a refund to your credit card (or original method of payment) for the full cost of the item(s). We cannot accept returns on resized or altered items
- Further information on returns is available on our full T&Cs page
GENERAL SUPPORT
07833 785 857 | info@jmccarthy.co.uk